Dark Light

Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, etc.

Additional non-returnable items:

  • Downloadable digital products (contact +2348130933571)
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the shipping company or agent without contacting us.

There are certain situations where only partial refunds are granted:

  • Digital products more than 60 minutes of purchase.
  • Video games that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within a certain amount of days, usually within 3-7 days maximum.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank or check your bank app for re-confirmation, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {help@chambrilstores.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@chambrilstores.com} and wait for our reply.

Shipping returns

To return your product, you should send us a mail {info@chambrilstores.com}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {help@chambrilstores.com} for questions related to refunds and returns.

×

 

BaseusNG Support!

We are here 24/7 to assist you.

× Support