Effective Date: January 14, 2026

This Warranty Policy explains what is covered, warranty timelines, exclusions, and how to file a claim.

1) Warranty Eligibility 

Warranty support is valid only for:

  • purchases made directly through Baseus Nigeria official channels, and
  • orders with a valid receipt/invoice.

If you bought the product elsewhere (marketplace resellers, third-party vendors, open market), warranty must be handled by the original seller/manufacturer channel.

2) Warranty Start Date

Warranty begins from the date of purchase shown on your receipt/invoice.

3) Warranty Timelines (by category)

Warranty covers manufacturer defects only, based on category:

  • Audio items: 6 months
  • Car accessories: 6 months
  • Power banks: 1 year
  • Hubs/Adapters: 1 year
  • Car pressure washer: 1 year

4) What the Warranty Covers

This warranty covers faults caused by manufacturing defects, such as:

  • device not powering on under normal use
  • charging failure not caused by wrong voltage/charger
  • abnormal performance attributable to internal defect (after inspection)

All claims are subject to inspection/verification.

5) What the Warranty Does NOT Cover

Warranty is void for:

  • physical damage (drops, cracks, dents, broken pins/ports)
  • liquid/water damage
  • burn damage/power surge, wrong voltage, wrong charger use
  • misuse or use outside intended purpose
  • tampering, opened units, altered serials, unauthorized repairs
  • missing accessories or damage caused by incompatible devices
  • normal wear and tear (scratches, cosmetic wear, gradual battery aging)

6) DOA (Faulty on Arrival) — separate rule

If your item is faulty immediately on delivery:

  • Report within 24 hours with clear photos/video and your order number.
  • DOA claims reported after 24 hours may be handled as a warranty claim instead.

7) How to File a Warranty Claim 

To start a claim, send:

  • Order number
  • Product name + issue description
  • Clear photos/video showing the issue
  • Proof of purchase (receipt/invoice)

Support

  • +234 817 939 0024, +234 816 913 9375
  • info@baseus.com.ng
  • Mon–Fri, 8:30am–6:00pm

8) Inspection and Resolution Process

  1. We confirm your claim details and request evidence.
  2. If needed, the product is inspected (drop-off/courier instructions provided).
  3. If the issue is confirmed as a manufacturer defect within warranty:
    • we may repair, replace, or provide an alternative remedy depending on stock and category.

If inspection shows misuse/tampering or excluded damage, the claim will be denied.

9) Replacement Rules

  • Replacements must match the original product model/spec.
  • Where the exact model is unavailable, we may offer:
    • a comparable replacement, or
    • another resolution option communicated to you.

10) Customer Responsibilities

To keep warranty valid:

  • use the correct charger/voltage and follow product instructions
  • avoid water exposure and physical impact
  • do not open/repair the product through unauthorized technicians

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