FAQ

Warranty (Baseus Nigeria)

We provide warranty coverage for manufacturer defects only, based on product category:

• Audio items (earbuds/headsets/speakers): 6 months
• Car accessories: 6 months
• Power banks: 1 year
• Hubs/Adapters: 1 year
• Car pressure washer: 1 year

Warranty start date: Warranty begins from the date of purchase on your receipt/invoice.

Warranty does NOT cover:

• Physical damage (drops, cracks, broken pins/ports)
• Water/liquid damage
• Burnt components from power surge or wrong charger/voltage
• Tampering/unauthorized repairs
• Normal wear and tear (scratches, cable fraying, battery aging over time)

How to claim warranty:
Send order number + description + clear photos/video to support. We’ll guide you through inspection and resolution (repair/replacement where applicable).

Returns (Baseus Nigeria)

• Change-of-mind returns: within 7 days of delivery, the item must be unused and unopened, with original packaging, and receipt/invoice.
• Faulty on arrival (DOA): report within 24 hours of delivery with photos/video evidence.

Important: Delivery fees are non-refundable unless the error was from our side (wrong item, damaged in transit, etc.).

Lagos

• Same-day delivery for orders confirmed before 2:00pm (Mon–Fri).
• Orders confirmed after 2:00pm deliver next business day.

Outside Lagos

• Delivery is typically 1–5 business days depending on your state and courier route.
• You’ll receive dispatch/tracking updates once shipped.

Lagos

• Payment on Delivery (POD) available in most areas.
• Payment on delivery is via Transfer or Cash (based on rider/courier coverage).

Outside Lagos

• Payment before dispatch via bank transfer (POD is usually not available outside Lagos).

• You may inspect the package on delivery.
• For electronics, testing may be allowed where rider time/area permits.
• Any issue should be reported within 24 hours.