Effective Date: January 14, 2026

We respect your privacy. This policy explains what personal data we collect, why we collect it, and how we protect it, in line with Nigeria’s data protection framework (including the Nigeria Data Protection Act 2023 and related regulations).

1) Personal Data We Collect

  • Identity/contact: name, phone number, email, address
  • Order details: items purchased, order history, delivery instructions
  • Payment confirmation details (where applicable)
  • Device/usage data: IP address, browser type, pages visited, cookies

2) Why We Collect It

We process your data to:

  • fulfill orders and deliver products
  • provide customer support, warranty, returns and refunds
  • prevent fraud and protect our platform
  • comply with legal/accounting obligations
  • improve website performance and user experience

3) Who We Share Data With

We may share limited necessary data with:

  • delivery partners/couriers (to complete delivery)
  • payment/banking partners (to confirm transactions)
  • service providers supporting hosting, analytics, customer support tools
  • regulators/law enforcement when legally required

We do not sell your personal information.

4) Cookies

We use cookies to keep the website functional and understand site usage. You can disable cookies in your browser, but some features may stop working properly.

5) Data Retention

We keep personal data only as long as needed for:

  • order fulfillment and support
  • warranty/returns administration
  • legal, tax, and compliance requirements

6) Your Rights

Subject to applicable law, you may request to:

  • access or correct your personal data
  • withdraw consent for marketing messages
  • request deletion where legally permissible

7) Security

We apply reasonable security measures to protect your data. However, no online system is 100% secure; you should also protect your account/device.

8) Third-Party Links

If our site links to third-party websites, their privacy practices apply once you leave our site.

9) Updates to This Policy

We may update this policy. Continued use of the site means you accept the updated version.

10) Contact (Privacy Requests)

  • Phone/WhatsApp: +234 817 939 0024
  • Email: info@baseus.com.ng
  • Hours: Monday to Friday, 8:30am – 6:00pm

The one “airtight” upgrade you’re still missing

Your policies are strong, but you’re still exposed unless you add one line in checkout and these pages:

“Warranty/returns are valid only for purchases made directly on Baseus Nigeria channels and require a receipt/invoice.”