Effective Date: January 14, 2026

This Shipping Policy explains delivery coverage, timelines, fees, failed deliveries, and what happens when issues occur.

1) Delivery Coverage

We deliver within Nigeria, subject to courier/rider coverage and operational constraints.

  • Lagos: Rider/courier delivery (POD supported in most areas)
  • Outside Lagos: Courier delivery (typically prepaid before dispatch)

Coverage may change based on security, courier routes, and service availability.

2) Delivery Timelines

Lagos

  • Same-day delivery applies to eligible areas for orders confirmed before 2:00pm (Mon–Fri).
  • Orders confirmed after 2:00pm are delivered next business day.
  • Same-day delivery depends on: stock availability, rider availability, traffic/weather, and your exact location.

Outside Lagos

  • Delivery is typically 1–5 business days, depending on state and courier route.
  • You’ll receive dispatch/tracking updates once shipped.

3) Delivery Fees

  • Delivery fees (if any) are shown at checkout or confirmed before dispatch.
  • Delivery fees are non-refundable unless the error was from our side (wrong item sent, verified transit damage, or verified DOA reported within 24 hours).

4) Payment Rules

Lagos

  • Payment on Delivery (POD) is available in supported areas.
  • POD payment may be bank transfer or cash, depending on courier/rider coverage.

Outside Lagos

  • Orders typically require payment before dispatch via bank transfer (where applicable).

We reserve the right to cancel an order if payment terms are not met.

5) Address Accuracy and Recipient Availability

You are responsible for:

  • providing a complete, accurate address
  • a reachable phone number
  • ensuring someone is available to receive the order

If delivery fails due to wrong address or unreachable phone, you may be charged extra for re-dispatch.

6) Delivery Attempts, Failed Delivery, and Re-dispatch

  • Couriers/riders may attempt delivery once or multiple times based on operational policy.
  • If delivery fails (customer unavailable, unreachable, incorrect address), the package may be returned to the dispatch point/courier hub.
  • Re-dispatch attracts additional fees and depends on rider/courier availability.

If an order remains undeliverable, we may cancel it. Refunds (if applicable) will follow our Refund & Cancellation Policy.

7) Inspection on Delivery 

  • You may inspect packaging on delivery.
  • Testing may be allowed where rider time/area permits.
  • DOA (faulty on arrival) must be reported within 24 hours of delivery with clear photos/video and your order number.

Late reports may be treated as a warranty claim instead of DOA.

8) Risk Transfer 

  • Responsibility for the item transfers to you once it is successfully delivered and received (or delivered to your nominated recipient).
  • If you authorize delivery to a third party (security, receptionist, neighbor), delivery to that person counts as delivery to you.

9) Force Majeure 

Delivery may be delayed due to events beyond our control, including severe weather, road closures, public holidays, courier disruptions, strikes, or local restrictions.

10) Support

  • Phone/WhatsApp: +234 817 939 0024
  • Email: info@baseus.com
  • Hours: Monday to Friday, 8:30am–6:00pm