Effective Date: January 14, 2026
This policy explains cancellations, returns, refunds, and how we handle disputes.
1) Cancellations
Before dispatch
- You may request cancellation before your order is dispatched.
- If approved, refunds are processed per Section 5 below.
After dispatch
- Once dispatched, cancellation becomes a return request and is treated under the Returns section.
2) Returns: What We Accept
- A) Change-of-mind returns (7 days)
Eligible only if:
- Return is requested within 7 days of delivery
- Product is unused and unopened
- Product is in original packaging
- All accessories/inserts are present
- Receipt/invoice is provided
- B) DOA / Fault on arrival (24 hours)
Eligible only if:
- Reported within 24 hours of delivery
- You provide clear photos/video
- Product shows no signs of misuse, drops, liquid, or tampering
3) What We Do NOT Accept
- Used products (except where a verified manufacturer defect is confirmed under warranty)
- Products with missing accessories/packaging
- Damage caused by misuse, drops, liquid, power surge, wrong voltage/charger
- Tampered items or items repaired by unauthorized technicians
4) Delivery Fees
Delivery fees are non-refundable unless the error was from our side (wrong item sent, verified transit damage, verified DOA).
5) Refund Method and Timeline
- Approved refunds are processed within 5–10 business days (bank processing time may vary).
- For POD orders, refunds (where applicable) are paid via bank transfer to a beneficiary account provided by the customer.
6) Return Handling Process
To request return/refund, send:
- Order number
- Reason for return
- Photos/video evidence (mandatory for DOA/damage claims)
We may require inspection before approving replacement/refund. If inspection shows misuse/tampering, the claim will be denied.
7) Consumer Rights Note
This policy is designed to be transparent and fair, and does not remove any rights you may have under applicable Nigerian consumer protection law.
Support: +234 817 939 0024 | info@baseus.com