Effective Date: January 14, 2026

These Terms & Conditions (“Terms”) govern your use of the Baseus Nigeria website and all purchases made through it. By using our site or placing an order, you agree to these Terms.

1) Definitions

  • “We/Us/Our” means Baseus Nigeria.
  • “Customer/You” means any person using the website or placing an order.
  • “Product” means any item sold on our website.
  • “POD” means Payment on Delivery.
  • “DOA” means Dead on Arrival (fault detected immediately on delivery).

2) Orders and Contract Formation

  • Your order is an offer to buy.
  • A contract is formed when we confirm dispatch, delivery scheduling, or release the product to a courier/rider.
  • We may decline or cancel orders due to stock issues, address problems, suspected fraud, pricing errors, or policy abuse.

3) Product Information and Availability

  • Product photos are illustrative; packaging/batch details may vary.
  • Availability can change without notice. If an item becomes unavailable after you order, we may cancel and refund (where applicable).

4) Prices

  • All prices are displayed in Nigerian Naira (₦) unless stated otherwise.
  • If a pricing error occurs, we may cancel the order and notify you.

5) Payments

Lagos

  • POD is available in supported areas.
  • POD payment method may be transfer or cash depending on courier coverage.

Outside Lagos

  • Orders typically require payment before dispatch via bank transfer (where available).

Non-payment / non-response

  • If a prepaid order is not paid within the stated window, we may cancel it.

6) Delivery Rules

  • Lagos same-day delivery applies only where (a) your location is covered, (b) stock is available, and (c) order is confirmed before the stated cutoff time.
  • Delivery timelines outside Lagos vary by courier route and state.

Address accuracy

  • You are responsible for providing the correct delivery address and reachable phone number.
  • If delivery fails due to wrong details or unreachable phone, you may be charged additional delivery fees for re-dispatch.

Delivery attempts / unclaimed parcels

  • After failed delivery attempts, the order may be returned to our dispatch point.
  • Re-dispatch is subject to additional fees and stock/operational availability.

7) Inspection on Delivery and DOA Reporting

  • You may inspect the package on delivery.
  • Testing may be allowed where rider time/area permits.
  • DOA/“faulty on arrival” must be reported within 24 hours of delivery with clear photos/video evidence.

8) Returns, Refunds, and Warranty

Purchases are governed by our Refund & Cancellation Policy and Warranty/Returns rules below, which form part of these Terms.

Change-of-mind returns

  • Must be requested within 7 days of delivery.
  • Product must be unused, with original packaging, and all accessories, plus receipt/invoice.

Delivery fees

  • Delivery fees are non-refundable unless the error was from our side (wrong item, verified transit damage, verified DOA).

9) Warranty Timelines (Baseus Nigeria)

Warranty covers manufacturer defects only and starts from the date of purchase on your receipt/invoice.

  • Audio items: 6 months
  • Car accessories: 6 months
  • Power banks: 1 year
  • Hubs/Adapters: 1 year
  • Car pressure washer: 1 year

Warranty does not cover: physical damage, liquid damage, misuse, power surge/wrong voltage, tampering, or unauthorized repair.

10) Limitation of Liability

To the maximum extent permitted by Nigerian law, we are not liable for indirect or consequential losses (loss of profit, business interruption, etc.). Our total liability for any claim is limited to the amount paid for the product in that order.

11) Consumer Rights

Nothing in these Terms limits any non-excludable consumer rights under applicable Nigerian consumer protection law, including rights administered by FCCPC.

12) Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved in the appropriate Nigerian courts.

13) Contact

+234 817 939 0024, | +234 816 913 9375

info@baseus.com.ng
Mon–Fri, 8:30am–6:00pm